Question 1

How do I place an order?

Accepted Answer

Browse our collections, select your size and colour, add to bag and proceed to our secure checkout. You'll receive an email confirmation immediately after your order is placed.

Question 2

Can I modify or cancel my order?

Accepted Answer

We process orders quickly. If you need to make a change, contact us at sales@lorapix.com within 1 hour of ordering and we'll do our best to help.

Question 3

What are your shipping options?

Accepted Answer

We offer standard domestic shipping (3–5 business days), express shipping (1–2 business days) and international shipping. Free standard shipping applies on orders over $150.

Question 4

Do you ship internationally?

Accepted Answer

Yes. International delivery typically takes 7–14 business days. Duties and taxes may apply on arrival depending on your destination.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery on unworn items with original tags. Refunds are issued to your original payment method once the return is received and inspected.

Question 6

Can I exchange for a different size?

Accepted Answer

Absolutely. Start a return for the original item and place a new order for your preferred size, or bring your item to our Williamsport store for an instant exchange.

Question 7

How does in-store pickup work?

Accepted Answer

Select 'Local Pickup' at checkout. We'll email you when your order is ready — usually within 2 hours. Bring your confirmation and a photo ID to collect.

Question 8

Which payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, plus popular digital wallets. All transactions are encrypted and processed securely.

Question 9

Where is your store located?

Accepted Answer

Visit us at 1875 E 3rd St, Williamsport, PA 17701. We'd love to help you find your perfect fit in person.

Question 10

How should I care for my pieces?

Accepted Answer

Care instructions are on each product's label and page. For silk and cashmere we recommend professional cleaning to preserve the fabric's finish.

Frequently Asked Questions

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